Sage Memorial Hospital

Sage Memorial Hospital, located in Ganado, Arizona, is a critical access hospital that has been serving the healthcare needs of the Apache County community since 1930. With a strong commitment to providing high-quality patient care, the hospital has established itself as a trusted healthcare provider in the region. As a 25-bed hospital, Sage Memorial offers a range of medical services, including emergency care, surgical services, laboratory and radiology services, and rehabilitation therapy.

History and Development

Sage Memorial Hospital was founded in 1930 by the Presbyterian Church, with the goal of providing medical care to the rural communities of Apache County. Over the years, the hospital has undergone significant transformations, including expansions and renovations, to meet the growing healthcare needs of the community. In 2004, the hospital became a critical access hospital, allowing it to receive cost-based reimbursement from Medicare and expand its services to include outpatient care and rehabilitation therapy.

Services and Amenities

Sage Memorial Hospital offers a range of medical services, including:

• Emergency department with ²⁴⁄₇ coverage
• Surgical services, including general surgery, orthopedic surgery, and podiatry
• Laboratory and radiology services, including CT scans, MRI scans, and ultrasound
• Rehabilitation therapy, including physical therapy, occupational therapy, and speech therapy
• Outpatient clinics, including cardiology, dermatology, and nephrology

In addition to its medical services, Sage Memorial Hospital also offers a range of amenities, including a cafeteria, gift shop, and patient parking.

Quality and Patient Safety

Sage Memorial Hospital is committed to providing high-quality patient care, with a focus on patient safety, satisfaction, and outcomes. The hospital participates in various quality improvement initiatives, including the Medicare Hospital Quality Initiative and the Joint Commission’s Quality Check program. These initiatives help the hospital to identify areas for improvement and implement evidence-based practices to enhance patient care.

Patient Satisfaction

Sage Memorial Hospital is dedicated to providing patient-centered care, with a focus on patient satisfaction and experience. The hospital uses various tools and surveys to measure patient satisfaction, including the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. This survey helps the hospital to identify areas for improvement and make changes to enhance the patient experience.

In 2020, Sage Memorial Hospital reported a patient satisfaction rating of 85%, with patients rating the hospital highly for its cleanliness, quietness, and responsiveness to patient needs. The hospital has also implemented various initiatives to improve patient satisfaction, including a patient navigation program and a patient advisory council.